Troubleshooting: My calls are not being forwarded
It can be understandably frustrating if calls are not being forwarded as you expect.
From our support tickets, we have assembled the top reasons your calls might not be forwarded based on the volume of tickets received.
1) You are calling from your forwarding number.
When you call from your forwarding number, we think you are trying to retrieve your voicemail or make an outbound call, and you will hear the prompt "please enter the number to dial". Other callers will not hear this; they will be forwarded as expected.
2) The forwarding number is entered incorrectly, or it is not accepting calls.
Please call your forwarding number directly from another phone and double-check it is correct and in service.
3) You are forwarding to an answering service or call center and need to make appropriate changes to the settings.
When you forward your Vumber number to an answering service, you must change the number settings. Please follow this link for more information.
4) You have business hours set and are calling outside of the business hours.
Please follow this link to check your business hours are set correctly. All calls received outside of business hours will be sent to voicemail.
5) Check you have not blocked your Vumber number on your phone
Please check that the Vumber number is not on your blocked number list. This article details how to view and remove blocks on numbers.
6) Your robocall/scam block is on, and your carrier is rejecting our forwarded calls.
Mobile carriers have recently implemented techniques to block robocalls and scam calls. From our experience, T-Mobile and ATT, in particular, have implemented aggressive blocking that sometimes blocks calls we are forwarding. Please follow this link to understand the solutions to this issue.
7) You are forwarding to a Google Voice number.
Ensure you have "call presentation" turned off in Google Voice. On receipt of the forwarded Vumber call - GV might be prompting the Vumber call to press 1 BEFORE it rings your phone,