Troubleshooting: My calls are not being forwarded
If you call your Vumber and calls are not forwarded as you expect, it can be understandably frustrating.
From our support tickets, we have assembled the top 4 reasons your calls might not be forwarded, in order of volume of tickets received.
1) You are calling from your forwarding number.
When you call from your forwarding number, we think you are trying to retrieve your voicemail or make an outbound call, and you will hear the prompt "please enter the number to dial". Other callers will not hear this; they will be forwarded as expected.
2) The forwarding number is entered incorrectly or is not accepting calls.
Call your forwarding number directly from another phone and double-check it is correct and in service.
3) You are forwarding to an answering service or call center, and have not made appropriate changes to the settings.
When you forward to an answering service you will need to make some changes to the number settings. Please follow this link for more information.
4) You have business hours set, and you are calling outside of the business hours.
Follow this link to check your business hours are set correctly. All calls received outside of business hours will be sent to voicemail
5) Check you have not blocked the number you are expecting a call from.
Check that the number you are expecting the call from is not on your blocked number list. The following article details how to view and remove blocks on numbers.
6) You have robocall/scam block on, and your carrier is rejecting our forwarded calls.
Mobile carriers have recently implemented techniques to block robocalls and scam calls. From our experience, T-Mobile, in particular, has implemented aggressive blocking that sometimes blocks calls we are forwarding. Please follow this link to understand solutions to this issue.
7) You are forwarding to a Google Voice number.
Ensure you have "call presentation" turned off in Google Voice. On receipt of the forwarded Vumber call - GV might be prompting the Vumber call to press 1, BEFORE it rings your phone,