Calls not forwarded to my T-Mobile/ATT phone

Mobile carriers have recently implemented techniques to block robocalls and scam calls. From our experience, T-Mobile, in particular, has implemented very aggressive blocking that sometimes blocks calls we are forwarding. T-Mobile states "Enabling Scam Block may inadvertently block desired calls" and this is exactly what is happening in this case.

There are a couple of solutions to this

1) Turn off T-Mobile's "Scam Block" feature by dialing #632# from your phone.

2) Have your incoming calls show your Vumber number instead of the caller's caller id.

To make this change, please log in to your dashboard

  • Select My Numbers
  • Choose the number you want to configure
  • Click on the call forwarding tab
  • Select "Your caller ID will show:" --> "your Vumber number" 

Please contact T-Mobile directly to learn more about the call block features.

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